Frequently Asked Questions
Quick answers to common questions. For a full walkthrough, see the User Guide.
38 questions across 7 topics
Account & Profile
How do I create an account?
Click "Sign in" in the header, then choose "Sign up" on the login page. Enter your email and a password to get started. A profile is created automatically.
How do I set up my profile?
Go to Dashboard > Settings. You can set a display name, bio, avatar, cover image, and a unique handle that becomes your author page URL.
What is a handle?
Your handle is a unique username (e.g. "alice") that forms your public author page URL (/author/alice). You can change it at any time in Settings.
Can I have my own subdomain?
Yes. In Dashboard > Settings, you can claim a subdomain (e.g. alice.yourdomain.com) as a personal portfolio. Your published stories will be accessible there.
How do I reset my password?
On the login page, click "Forgot password?" and enter your email. You'll receive a reset link. The link expires after a short time, so use it promptly.
Media & Uploads
What file formats can I upload?
JPEG, PNG, WebP, and HEIC/HEIF. iPhone photos in HEIC format are automatically converted to JPEG during upload.
What is the maximum file size?
Each file can be up to 50 MB. You can upload multiple files at once by dragging them onto the media library.
What happens to my photos when I upload them?
The system extracts EXIF data (camera, lens, GPS, exposure, etc.), generates three responsive sizes (400w, 1200w, 2000w) in both JPEG and WebP, creates a blurhash placeholder, and preserves the original file.
How do I organize my photos?
Use folders for grouping, favorites for quick access, and tags/people/places for metadata. You can filter by all of these in the media library sidebar.
Can I select multiple photos at once?
Yes. Use Cmd/Ctrl+click to select individual photos, or Shift+click to select a range. Then bulk-move, tag, or delete them.
Are my original photos preserved?
Yes. The original untouched file is always kept for archival. The responsive variants are generated separately for display.
Stories & Galleries
What is the difference between a story and a gallery?
Stories support all 10 block types and are meant for text-heavy narratives with interspersed images. Galleries use a restricted set of image-centric blocks and are designed to showcase photos with minimal text.
How do I create a new story?
Go to Dashboard and click "New Story". You can start with a blank editor and build block by block, or use the AI wizard to generate a complete story from photos.
What block types are available?
Paragraph, Heading, Quote, Image (single), Image Grid (2-3 side by side), Photo Wall (masonry), Parallax Image, Divider, Metadata (key-value pairs), and Embed (YouTube, Vimeo, etc.).
How do I publish a story?
Open the story in the editor and click Publish in the sidebar. Published stories appear on the homepage, your author page, your subdomain (if configured), and in the RSS feed and sitemap.
Can I unpublish a story?
Yes. You can revert any published story back to draft at any time from the editor sidebar. It will be removed from public pages immediately.
How does the table of contents work?
When a published story has two or more heading blocks, the reader page automatically generates an inline contents list below the hero and sidebar navigation dots on wide screens. No extra setup needed.
Can I create a story or gallery from photos I've already uploaded?
Yes. Select photos in the media library (Cmd/Ctrl+click or Shift+click), then click "Story" or "Gallery" in the floating selection bar. You can also use the three-dot menu on any folder to create from all photos in that folder. See the Create from Media guide for details.
Can I apply filters to my photos?
Yes. The editor includes 12 non-destructive CSS filters (B&W, Cinematic, Vintage, Warm, Cool, and more). Filters are applied at display time — the original photo is never modified. See the full list on the Filters page.
Organizations
What are organizations?
Organizations are shared spaces where multiple people can upload photos, create moments, and collaboratively produce stories. They are ideal for teams, families, clubs, or events.
What roles exist in an organization?
There are three roles: Owner (full control, can delete the org and transfer ownership), Admin (can manage members and settings), and Member (can upload photos and contribute to moments).
How do I invite someone to my organization?
Go to your org's Members tab. You can send email invitations or share an invite code link that anyone can use to join.
Can org members see each other's personal media?
No. Personal media libraries are private. Organizations have their own shared media pool. Photos uploaded to an org are accessible to all members of that org.
Can I transfer ownership of an organization?
Yes. The current owner can transfer ownership to any admin in the organization from the org settings.
Moments
What are moments?
Moments are photo collections within organizations. They group related photos before converting them into stories or galleries — for example, all photos from a specific event or day.
How do AI-suggested moments work?
The AI analyzes your org's photos and clusters them by date and time into natural groupings. You can accept, edit, or dismiss each suggestion.
Can I create moments manually?
Yes. Create a moment manually, then add photos from your org's shared media pool. Set a title, description, and cover image.
What can I do with a moment?
Convert it to an AI Story (narrative with text and images) or an AI Gallery (visual-only layout). Both are created as editable drafts that you can refine before publishing.
AI Features
What AI features are available?
Story generation (from photos + prompt), gallery layout, per-image captions (3 styles), text rewrites (4 tones), title suggestions, and moment suggestions (date/time clustering).
Are there daily limits on AI features?
Yes. Limits are per user per day: 5 personal stories, 10 org stories, 10 gallery layouts, 30 image captions, and 50 text rewrites. Limits reset daily.
How many photos can the AI analyze per story?
Up to 10 photos per story generation. If you have more, the AI will use the first 10. Favorited photos are prioritized and sorted first.
Can I edit AI-generated content?
Everything the AI generates — text, layouts, captions, block order — is fully editable in the story editor. AI output is a starting point, not a final product.
What tones are available for story generation?
Four tones: Narrative (personal, emotional), Documentary (factual, observational), Poetic (lyrical, metaphor-rich), and Journalistic (clear, informative). See the AI Story Generation Guide for examples.
Does the AI re-analyze images it has already seen?
No. Image analysis results are cached per image. If the same photo appears in multiple stories, the AI reuses the existing analysis to save time and resources.
Publishing & Sharing
Where do published stories appear?
On the homepage, your author page (/author/yourhandle), your subdomain (if configured), and in the site RSS feed and sitemap for search engine discovery.
Are my draft stories visible to anyone?
Drafts are only visible to you. For org stories, other org members can also see them. Drafts are never indexed by search engines.
Do stories have SEO metadata?
Yes. Each published story automatically gets an Open Graph image, JSON-LD structured data (Article schema), and is included in the sitemap. You can customize the title, excerpt, and cover image in the editor.
Is there an RSS feed?
Yes. Published stories are included in the site-wide RSS feed. Readers can subscribe using any RSS reader.
Still have questions?
Check out these resources for more detail: